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TERMS AND CONDITIONS

  • The excursion is only in one language ie in Italian, English, French, Spanish or Portuguese. If the group is of a different language, it must provide an interpreter from one of the 5 languages listed in the group language

  • Each excursion includes transportation by car to and from the hotel except for the Sassi tour which is entirely on foot

  • Meals and drinks are not included

  • Museum admissions and tickets for activities are not included in the tour program and are on charge of the customer

  • The duration of the excursions is 4 hours for a half-day tour, 8 hours for a full-day tour or 12 hours for a long distance tour. Requests of longer duration during the tour can be granted if there is availability and an extra charge will be applied

  • The tour usually begins at:

    • Half-day tours begin at : 8:30 a.m. or 14:30 p.m.

    • Full-day and long distance tours can begin at : 7 a.m. or 8 a.m.

    • Different starting time from above are subjected to availability

  • If the excursion lasts several days, the accomodation is not included

  • The payment method through the site is by PayPal

  • The tour prices depend on the composition of the group: up to 3 members and between 4 and 8. A larger number is possible but you must contact me to give you the quotation.

  • It is possible to personalize the tours. You are advised to read the description as in most of the 16 itineraries there are additional places. If you intend to add some places, contact us. The tour price may change

  • Before proceeding to the reservation of the 30% of the tour price, please get in touch with us by e-mail to check the date availability. Once the date availability is confirmed by e-mail, please proceed to the payment

LEGAL INFORMATION

Fenix Tours - Private Tours Puglia & Basilicata
Villaggio Timmari s.n.c.
75100 Matera -Italy
fenix.tours@private-tours-puglia-basilicata.com
TVA: IT XX XXX XXX XXX
C.F.: NDRSMN60B26F052Y

BOOKINGS
A tour is confirmed only when the 30% deposit has been paid. The remaining balance has to be paid by PayPal (PayPal.me) or Transferwise between 8 days prior the tours/services and at the latest on the first day of the tour/service by cash or credit card (Visa or Mastercard).

If the client provides a wrong date for the tour, Fenix Tours will try to provide a guide for the new date. If Fenix Tours isn't successful in providing a guide, the tours/services will be cancelled and the cancellation policy will apply.
You must be at least 18 years old to book a tour with Fenix Tours, and you must provide a real name and address for invoice purpose.
The tours/services begin on the basis of the arranged pickup time and end at the expiration of the tours/services time frame.

CANCELLATION POLICY
Any change of date or content cannot be guaranteed and shall be applied subject to availability.

Any request for cancellation or change must be received by e-mail at fenix.tours@private-tours-puglia-basilicata.com

If the client paid 30% of the total amount:
For a cancellation 60 days before the tour the client gets the full deposit refund.
For a cancellation less 30 days prior the tour, no deposit refund.
For a cancellation less 16 days prior the tour the client must pay the remaining balance.

In case you prepaid the total amount of the tour the cancellation policy is:
60 days before the tour the client gets the full deposit refund
Less than 30 days prior the tour, the client gets 70% refund.
less 16 days prior the tour, no refund.

Any interruption of the tour during its delivery, at the client's wishes, shall not give rise to any refund.

LASTMINUTE BOOKINGS
For a booking made less than 16 days prior to the tour, we charge the full amount.
No refund in case of cancellation.

LIABILITY
Fenix Tours cannot be held responsible for acts beyond its control such as but not only : acts of war, planned or unplanned attacks. We are not responsible for damages or losses including loss of income from persons or entities not controlled by Fenix Tours, such as transportation providers, tourist sites such as buildings, museums or other tourist attractions, restaurants, coffee shops, bars, shops or any other provider. In the event of any claims, disputes arising from our relationship or caused by the tours, all parties consent to having their grievances heard in the jurisdictions of the Court of Matera, Italy.

METEOROLIGICAL CONDITIONS
If the tour or a part of this tour can not be delivered because of weather conditions, it shall not give rise to any refund.

TRAFFIC CONDITIONS
Because of traffic conditions, Fenix Tours can not be held responsible if :
- the tour has to be shortened
- the clients miss a train, a flight, etc
- all the sites mentioned in one tour can't be seen or visited

PHOTOS
Every effort is made to provide photos that give the client an overview of the Services offered. These photos are intended to indicate the type or the level of comfort and sites and cannot be a source of commitment beyond that purpose.

LUGGAGE AND PERSONAL ITEMS
Fenix Tours and its partners cannot be held responsible for the loss or the theft of personal belongings and luggage and cannot guarantee the return of personal belongings and luggage left in the vehicles or anywhere else.

REQUIRED DOCUMENTS
It is the responsibility of the clients to check that they are in possession of the necessary documents for their stay, especially with regards to the tours outside Italy that the passport gets a visa if necessary or an updated identity card.
No refunds shall be given in case of lack or loss of the necessary documents

PICK-UP AND DROP-OFF
Fenix Tours may charge an extra fee for the tours starting for a pick up and/or a drop off elsewhere than the city of Matera.

LAW
These General Terms are governed by Italian law. Any dispute concerning their interpretation and/or execution is referred to the Court of Matera